Sr. Dynamics CRM Consultant
Responsibilities and Skills Required:
- Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
- Gather and understand client system requirements for CRM software selections
- Implement and deploy proven, packaged CRM applications
- Perform gap analysis between package delivered functionality and client's requirements
- Map client requirements with CRM application functionality identifying creative work-arounds when necessary or customizations/custom development
- Train client personnel on the usage and administration of CRM applications
- Design and integrate business processes and data flows between CRM applications and back office applications (ERP systems)
- Develop data conversion and testing strategies
- Develop high level project work plans
- Manage individual and team budgets and scope of work
- Lead client meetings or facilitated strategy sessions
Profile for Success:
- Professional demeanor
- Excellent written, oral and interpersonal communication skills
- Entrepreneurial attitude: self-motivated, self-directed
- Flexibility: task assignment, priorities, work environment
- Open minded, desire to learn
- Quick thinker, creative problem solver
- Willingness to travel
- Detail oriented, strong analytical, numerical, planning and reasoning abilities
- Team player with a participative management and coaching style, which advocates a team concept
- Decision making ability to establish priorities, credibility, and balance with the organization's competing priorities
- Demonstrated leadership skills
Experience Level:
2-5+ Years
Requirements:
Education, Certifications and Experience:
- 4 year degree in business, MIS, or equivalent
- 5+ years extensive experience implementing a large packaged CRM application required (MS CRM, Siebel, SAP CRM, Peoplesoft CRM, Oracle CRM, or Pivotal)
- Experience with Microsoft CRM required
- MS CRM Certification preferred
- 7 years consulting experience
- Large consulting organization/Big Four consulting experience preferred
- Significant experience with sales management, marketing, and/or customer service processes
- Proven project management experience, managing teams of 5 to 20 people
- PMI Certification preferred
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