Microsoft Dynamics CRM 4.0 Professional for State and Local Governments
Accessible • Streamlined • Organized • Synchronized • Efficient • Simplified • Reliable
Interested in DynLink's CRM Integration with Federal Prime Contract Data? Click Here!
WORKS THE WAY YOU DO
Microsoft CRM 4.0 Professional integrates directly into Outlook and other Microsoft Office applications including Microsoft Office Word, Excel®, and PowerPoint®, enabling your staff to work within the familiar, comfortable Outlook environment. The result: everyone in your department will quickly be able to begin using Microsoft CRM 4.0 Professional tools for managing constituents and call centers, delivering services, and resolving other issues. This enables government employees to track constituent contacts more effectively and to send e-mail messages targeted to particular citizens groups. Employees and managers can access Microsoft CRM 4.0 Professional through Microsoft Office Word and Microsoft Office Excel spreadsheet software. So they never have to leave familiar programs to use the power of this new software. And quick views of relevant information are never more than a few keystrokes away.
WORKS THE WAY YOUR ORGANIZATION DOES
State and local government agencies can use Microsoft CRM 4.0 Professional without extensive training or changes in work patterns. That’s because Microsoft CRM 4.0 Professional is designed to adapt to and accommodate existing work patterns. It even enables easy customization to match agency-specific forms and records. Routine tasks are quickly automated, and Web services can be employed to link data sources across departments, jurisdictions, and constituent groups.
It all happens without the need for expensive programming assistance. Microsoft CRM 4.0 Professional has intuitive, Web-based design tools and enhanced installation and diagnostic tools to make operation and maintenance trouble-free while reducing costs.
WORKS THE WAY TECHNOLOGY SHOULD
From more reliable installations or upgrades to improved performance, more streamlined deployment and management, and enhanced security, Microsoft CRM 4.0 Professional provides capabilities that will minimize administrative and operational costs and improve user productivity.
Microsoft CRM 4.0 Professional has the latest in security-enhancement features. And access to key information can be further protected with role-based access rules.
Microsoft CRM 4.0 Professional offers the flexibility and power that local agencies need to manage growing workloads. It builds on the strength of Microsoft SQL Server Reporting Services to give government agencies a scalable platform for reporting and analysis.
PROVIDING SOLUTIONS FOR:
• Correspondence and Targeted Outreach Management
• 311 Call Center Management
• Case and Contract Management
• Citizen Contact and Issue Management
• Grant Management
• Field Inspection
• Investigation Management
• Emergency and Response Tracking
• Intelligence Gathering
• Performance and Compliance Management
• Permits and Licensing
• Economic Development
